Shipping & Ordering FAQ

Our Guarantee

Our guarantee is simple….you’ll love our gourmet food products or your money back!

There are just a few basic exclusions to our money-back guarantee:

  • Items must be ordered with an understanding of our shipping policies.
  • You must use the shipping method we recommend to maintain product integrity in certain climates and for certain travel distances from our facility in Grand Rapids, Michigan.
  • Our money back guarantee does not apply to shipping charges, we’ll refund the purchase price of your item.
  • We reserve the right to substitute items for out of stock items of like kind and quality.

Non-Express orders placed after 8am EST will be shipped within 2 business days in which they are placed. Orders ship Monday – Thursday.

Shipping Information

Merchandise Total
For Each Shipping Destination

Standard UPS Ground

Flat $9.99

2nd Day Delivery Next Day Air Warm Weather Protection – Additional Fee
For Each Shipping Destination
Up to $49.99 $9.99 $37.00 $65.50 $7.00
Up to $74.99 $9.99 $47.00 $95.50 $7.00
Up to $99.99 $9.99 $57.00 $125.50 $7.00
Up to $124.99 $9.99 $67.00 $155.50 $7.00
Up to $149.99 $9.99 $77.00 $185.50 $7.00
Up to $174.99 $9.99 $87.00 $215.50 $7.00
Up to $199.99 $9.99 $97.00 $245.50 $7.00
Up to $349.99 $9.99 $117.50 $490.50 $7.00
Up to $549.99 $9.99 $214.00 $735.50 $7.00

For charges that are not listed on this chart, please call during business hours, Monday through Friday 8-5pm, at 1-800-84-CAKES PLEASE SEE UPS ZONE MAP AT THE BOTTOM OF THIS PAGE

  • Basket components containing chocolate will be substituted from May through September unless additional cold-pack shipping/handling at $6 is requested.
  • Some destinations may require Expedited Shipping to maintain product quality.
  • FedEx Ground: takes from 2-5 days to arrive, depending on location. Approximately 5 working days to the west coast, 4 to the south and east coasts.
  • Must be a street address.

Special Shipping:

  • Nationwide Second Day or Next Day Service.
  • Must be a street address.

Priority Mail:

  • PO Box mailings and street addresses nationwide.
  • Must be used for Hawaii & Alaska and at a rate of $19.99.

Express Orders:

  • Express orders are classified as any order other than UPS Ground, such as Second or Next Day air.
  • Express orders placed on the internet must arrive in our office before 10am Eastern time to ship the same business day.

Arrival Dates:

  • Arrival date is guaranteed only when you select 2nd, or next day service via UPS.
  • There is no arrival date guarantee on UPS ground transportation or United States Post Office service.
  • The day of ship is not considered a travel day.
  • Non-Express orders placed after 8am EST will be shipped the following business day in which they are placed.
  • Orders are shipped out Monday through Thursday.
  • Orders placed after 8am EST on Thursdays and all day Friday, Saturday and Sunday will not ship until the following Monday.
  • If your order will not be delivered by Friday it will be held until the following Monday for shipment. If you have any questions about this please call us at (800) 84-CAKES.

If it is urgent that the order ships the same day, please call our office during business hours (8am-5pm EST Monday-Thursday) at 1-800-84-CAKES so we can confirm if it is possible to ship the same day so you can be assured of the gift arriving when you wish. Additional Shipping Information:

  • Please confirm, if you can, that the recipient will be available to receive their package. Consider sending it to their business address.
  • Purchasers are responsible for providing accurate addresses.
  • Undeliverable and returned packages (including incorrect addresses, refused deliveries, and receivers being unavailable for three attempted deliveries) will be billed and are non-refundable.
  • Due to food restrictions in customs, we do not ship outside the United States. However, we do accept international orders in cases where the cake or gift is shipped to an address within the United States.

Penn Street Bakery products are Certified Kosher by Organized Kashruth Labs. Note: Selections of cakes, tins, mugs, and beverages are subject to availability. We reserve the right to make substitutions for out-of-stock items of like kind & quality.